Privacy Policy

This Privacy Policy sets out how we, FASTSIGNS International, Inc., collect, store and use information about you when you use or interact with our website, https://www.fsfastsigns.co.uk/ (our franchise development specific website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 1st May 2018.

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: FASTSIGNS International Inc

 

  • How we collect or obtain information about you:
    • When you provide it to us (e.g. by contacting us directly at the FASTSIGNS UK Support Centre, from our website, by filling out a request or contact form, requesting a territory or scheduling a call.) We also collect information from your use of our website, using cookies and similar technologies, and third party Coconut Creatives.

 

  • Information we collect: first name, last name, email address, mobile phone number, postcode, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address).

 

  • How we use your information: For administrative and business purposes (particularly to contact you regarding your interest in our franchise offering), to improve our business and website, to fulfil our contractual obligations, to analyse your use of our website, and in connection with our legal rights and obligations.

 

  • Disclosure of your information to third parties: Only to the extent necessary to process your enquiry in to a FASTSIGNS franchise opportunity to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.

 

  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event):No

 

 

  • How long we retain your information: For no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.

 

  • How we secure your information: Using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using secure system generated links from secure service providers and only granting access to your information where necessary.

 

  • Use of cookies and similar technologies: We use cookies and similar information-gathering technologies such as Google analytics on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy here: https://www.fsfastsigns.co.uk/cookie-policy

 

 

  • Use of automated decision making and profiling: We use automated decision making and/or profiling through web analytics, cookies, or server logs analysis tools (profiling) and targeting cookies to display advertisements to people who visit our website and other websites around the internet (e.g. using facebook pixel). We also use an automated profiling system to determine when you are ready to receive further communications from us as part of our providing information to you about our franchise opportunities.

 

  • Your rights in relation to your information
    • To access your information and to receive information about its use
    • To have your information corrected and/or completed
    • To have your information deleted
    • To restrict the use of your information
    • To receive your information in a portable format
    • To object to the use of your information
    • To withdraw your consent to the use of your information
    • To complain to a supervisory authority

 

  • Sensitive personal information: We do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information. Please do not submit sensitive personal information about you to us. For more information, please see the main section below entitled Sensitive Personal Information.

Our Details

The data controller in respect of our website is FASTSIGNS International Inc, Neptune House, Nelson Court, Dyson Way, Staffordshire Technology Park, ST18 0WQ. You can contact the data controller by writing to FASTSIGNS International Inc, 2542 Highlander Way, Carrollton, TX  75006 or sending an email to privacy@fastsigns.com. If you have any questions about this Privacy Policy, please contact the data controller.

Information We Collect When You Visit Our Website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

 Web server log information

We use third party servers to host our website through WordPress.com, the privacy policy of which is available here: https://automattic.com/privacy/. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system. Our servers are located in London, United Kingdom and a backup disaster recovery facility is located in London, United Kingdom.

Use of website server log information for IT security purposes

Our third party hosting provider collects and stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: Compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: We have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: FASTSIGNS International, Inc.’s and WordPress.com hosting’s legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: We and our third party hosting provider have a legitimate interest in using your information for the purposes of ensuring network and information security.

Cookies and similar technologies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies and similar technologies on our website, including essential, functional, analytical and targeting cookies and web beacons. For further information on how we use cookies, please see our cookies policy which is available here: https://www.fsfastsigns.co.uk/cookie-policy

You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookies policy. https://www.fsfastsigns.co.uk/cookie-policy

 

Information We Collect When You Contact Us

Email

When you send an email to us we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): Responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: Where your enquiry relates to us providing you with information about our franchise opportunity or taking steps at your request prior to provide you with information about our franchise opportunity, we will process your information in order to do so.

 

Transfer and storage of your information

We use a third party email provider to store emails you send us. Our third party email provider is Google LLC. Their privacy policy is available here: https://policies.google.com/privacy.

Emails you send us may be stored  outside the EEA on Google LLC’s  servers in in multiple locations. Click here for more detail: https://www.lexnetcg.com/blog/gsuite/where-g-suite-data-stored/. For further information please see the section of this Privacy Policy entitled: Transfers of your information outside the EEA.

A copy of your email will be sent to our third party partner Coconut Creatives and will be held on Active Campaigns secure server located in the United States. For their privacy policy please visit: https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

 Contact form

When you contact us using our contact form on our website, we only collect the minimum amount required (such as first name, last name, email address, current postcode, IP address and any other information you provide as part of them form request).

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): Responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: Where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Transfer and storage of your information

The form is securely transferred via secure system generated links to Coconut Creatives Ltd, where it is stored securely on their Active Campaign server located in teh United States for more information: https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

 Phone

When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us.

We do not record phone calls.

Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): Responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: Where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): Responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: Where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

 

Information We Collect When You Interact With Our Website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Next Steps/Request More Info Contact Form

When you complete the contact form on our website, by providing your  name and email address and postcode indicating that you would like to receive more information about the FASTSIGNS Franchise Opportunity, we collect your name, email address and ask for additional optional information including your mobile phone number.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: Your consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: You give your consent to us sending you further communication by submitting the contact form by completing the steps described above.

Transfer and storage of your information

When you complete the contact form on our website, we use a third party service (Active Campaign) to communicate with franchise enquiries and send out our franchise opportunity to respond to enquiries, telephone, send e-newsletters and administer our mailing list. Their privacy policy is available here:https://www.activecampaign.com/legal/privacy-policy

Information you submit to subscribe to receive more information on our franchise offering and receive further communication will be stored on Coconut Creative’s secure Active Campaign server, located in Frankfurt, Germany and Paris, France. For more information please see Coconut Creative’s Privacy Policy: https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

 

Request a Territory

When you complete the contact form to Request a Territory on our website, we collect the following information: First Name, Last Name, Email, Desired Territory, Postal Code, and any other optional  information you provide to us, indicating that you would like to receive more information from us regarding the available territories.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: Your consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: You give your consent to us sending you further communication by submitting the contact form by completing the steps described above.

Transfer and storage of your information

Information you submit to us via the Request a Territory form on our website will be transferred to and stored to a third party service (Coconut Creatives) who are employed to communicate with franchise enquiries, respond to enquiries, telephone, send e-newsletters and administer our mailing list. Their privacy policy is available here:

https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

Information you submit to subscribe to receive more information on our franchise offering and receive further communication will be stored on Coconut Creatives secure Active Campaign server, located in the United States. For more information please see Coconut Creatives Privacy Policy:

https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

 

Schedule/Request a Call

When you complete the contact form to Schedule or Request a call on our website, we collect the following information: First Name, Last Name, Email Address, Telephone Number and any other optional information you provide to us, indicating that you would like to schedule/request a time to hold a phone call in order to receive a call  for more information on our franchise opportunity.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: Your consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: You give your consent to us sending you further communication by submitting the contact form by completing the steps described above.

Transfer and storage of your information

When you complete the Schedule/Request a Call contact form on our website, we use a third party service (Coconut Creatives) to communicate with franchise enquiries and send out our franchise opportunity to respond to enquiries, Telephone, send e-newsletters and administer our mailing list. Their privacy policy is available here: http://www.thefranchisingcentre.com/privacy.php

Information you submit to subscribe to receive more information on our franchise offering and receive further communication will be stored on Coconut Creatives secure Active Campaign server, located in the United States. For more information please see Coconut Creatives Privacy Policy:

https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

 

Information Collected or Obtained From Third Parties

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Third Party Websites

FASTSIGNS International Inc has listings which feature on third party websites such as Franchise Direct, What Franchise, Reed.com, Point Franchise and UK Franchise Directory  with the sole purpose of sharing information about the FASTSIGNS franchise opportunity. When you complete a form on any of these sites to enquire about more information  we only collect the minimum amount required (such as first name, last name, email and region). Any additional information you wish to provide is at your discretion but is not required for us to take steps to provide you with information about the FASTSIGNS franchise opportunity.

Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): Responding to enquiries we receive and keeping records of correspondence.

Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: Where your enquiry relates to us providing you with information about our franchise opportunity or taking steps at your request prior to provide you with information about our franchise opportunity, we will process your information in order to do so).

To review the privacy policies of the third party websites, visit:

Franchisedirect.co.uk:https://www.franchisedirect.co.uk/privacy/

Whichfranchise.com: https://www.whichfranchise.com/feature_template.cfm?FeatureID=396

Reed.co.uk: https://www.reed.co.uk/policies

Point Franchise: https://www.pointfranchise.co.uk/privacy-policy/

Coconut Creatives: https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

 

If you do not provide the mandatory information required on the third party website contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Enquiries you send us via third party contact forms will be stored by the third party website, for more information on their privacy policies, please review the relevant site’s privacy policy:

A copy is also emailed to Coconut Creatives Ltd. Where it is transferred securely by secure system generated links from service providers and will be stored on their secure Active Campaign server, located in the United States. Fore more information please see Coconut Creatives Privacy Policy:

https://www.coconutcreatives.co.uk/privacy-and-cookie-policy/

Our Use of Automated Decision-Making and Profiling

We use automated decision making and profiling on our website. We do not consider that this has any legal effect on you or similarly significantly affects you, other than to provide the most relevant information about FASTSIGNS franchise opportunity.

You have the right to object to our use of automated decision making and profiling described in this section. You can do that by opting-out of cookies and similar technologies in accordance with the method described in the relevant section below. If you do not want us to process your actual IP address (usually the IP address assigned to you by your Internet Service Provider) when you visit our website, you can use a Virtual Private Network (VPN) or a free service such as Tor.

You can find out more about our use of cookies and similar technologies (including the legal basis on which we use them) and how to opt out from them in our cookies policy, which is available here: https://www.fsfastsigns.co.uk/cookie-policy/

Automated decision making –

Automated decision making is decision making by technological means (i.e. by a machine) without human involvement.

Use of automated decision making for display advertising

We automate the display advertisements containing information about the franchise opportunity on other websites you visit, based on the fact that you have visited our website using cookies. For further information on the cookies we use, please see our cookies policy which is available here: https://www.fsfastsigns.co.uk/cookie-policy/

Logic involved: Automatically displaying advertisements to individuals who have visited our website results in increased efficiencies and costs savings for us than manually displaying advertisements or displaying advertisements by different means.

Significance and envisaged consequences: Cookies will be used to recognise the fact that you have visited our website in order to display advertisements to you (unless you have blocked such cookies) and will collect information about your online behaviour.

How to object: You can block these cookies by using browser settings, or insert specific method e.g. for Google DoubleClick, by opting out of seeing personalised ads by following the instructions here: https://support.google.com/ads/answer/2662922?hl=en-GB]. For further information, please see our cookies policy: https://www.fsfastsigns.co.uk/cookie-policy/

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation.

Legitimate interest: To direct the customer to products and services they have in which the customer has shown interest

 

Profiling

Profiling is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyse or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

 

Use of profiling for web analytics

Our web analytics service, Google Analytics uses and collects information such as your location based on your IP address and your behaviour based on cookies when you access our website such as the pages you visit and what you click on and time on site, number of pages visited, frequency of visits and search terms used when finding our site. We will only process information from cookies if you have consented to us setting cookies on your computer in accordance with our cookies policy (https://www.fsfastsigns.co.uk/cookie-policy/). Information collected about you, once collected is anonymised and stored on an aggregate basis.

Logic involved: by automatically analysing and categorising information such as the location (based on IP address) as well as the behaviour and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our website and our products), how to improve our website and how to advertise and market our services to them.

Significance and envisaged consequences: cookies will be used to track and store information about your behaviour and device on our website (unless you have opted out from receiving such cookies by updating your browser settings or opting out of particular cookies preferences on our site) and your location will be analysed based on your IP address. [We may target advertisements based on the level of interest we receive from certain visitors and their behaviour on our website.

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation.

Legitimate interest: To understand how visitors to our website interact, how it can be improved and to understand how to attract other to it.

 

Use of profiling in marketing email

We use web beacons AND/OR cookies in our marketing emails to analyse who opens our emails and what actions they take (for example, what they click on). We will only process information from web beacons AND/OR cookies if you have consented to their use in accordance with our cookies policy (https://www.fsfastsigns.co.uk/cookie-policy/).

Logic involved: by analysing how our email recipients respond to our emails, we are able to improve the content and effectiveness of our emails and gauge who is most interested.

Significance and envisaged consequences: your behaviour when you open our emails will be tracked using small gif files, (web beacons) and cookies, including open rates, click through rates, and bounce rates.

How to object: To object to the use of web beacons, contact us by writing to FASTSIGNS International Inc, 2542 Highlander Way, Carrollton, TX 75006 or by emailing privacy@fastsigns.com.

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: analysing the level of engagement and effectiveness of our marketing emails and content.

 

Disclosure and Additional Sses of Your Information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business who process your information for us on our behalf. These include the following:

 

Our third party service providers are located in, London, England, Frankfurt, Germany and Paris, France.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or requesting further information about our franchise opportunity from us.

We do not display the identities of all of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by emailing enquiries@fastsigns.com and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: Legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

 

Disclosure of your information to other third parties

We disclose your information to other third parties in specific circumstances, as set out below.

Providing information to third parties such as Google Inc. Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: https://www.google.com/policies/privacy/partners/

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): meeting our contractual obligations to Google under our Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html)

You can opt out of Google Analytics by installing the browser plugin here: https://tools.google.com/dlpage/gaoptout

Transfer and storage of your information

Information collected by Google Analytics is stored outside the European Economic Area on Google’s servers in the United States of America.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

 

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

 

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

 

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): resolving disputes and potential disputes.

 

For ongoing compliance with laws, regulations and other legal requirements

We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one or to the National Crime Agency in connection with suspected or potential money laundering matters.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation(s)
: legal obligations to disclose information which are part of the laws of England and Wales or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the United Kingdom has signed).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: where the legal obligations are part of the laws of another country and have not been integrated into the United Kingdom’s legal framework, we have a legitimate interest in complying with these obligations.

 

How Long We Retain Your Information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: We retain information on our server logs indefinitely unless specific opt out information is provided.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for after which point we will delete your information.

E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.

 

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

  • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
  • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
  • whether we have any legal basis to continue to process your information (such as your consent);
  • how valuable your information is (both now and in the future);
  • any relevant agreed industry practices on how long information should be retained;
  • the levels of risk, cost and liability involved with us continuing to hold the information;
  • how hard it is to ensure that the information can be kept up to date and accurate; and
  • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

 

How We Secure Your Information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure System Generated Links to encrypt any information you submit to us via any forms on our website
  • only transferring your information via closed system or encrypted data transfers;

 

 

Transmission of information to us by email

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

 

Transfers of Your Information Outside the European Economic Area

Email

Information you submit to us by email is transferred outside the EEA and stored on our third party email provider’s servers. Our third party email provider is: Google LLC. You can access their privacy policy here: https://policies.google.com/privacy.

Country of storage: USA. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: Google LLC has self-certified its compliance with the EU-U.S. Privacy Shield.

Google Analytics

Information collected by Google Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Google’s servers. You can access Google’s privacy policy here: https://www.google.com/policies/privacy/

Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: Google has self-certified its compliance with the EU-U.S. Privacy Shield which is available here: https://www.privacyshield.gov/welcome. The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

 

Your Rights in Relation to your Information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to FASTSIGNS International Inc, 2542 Highlander Way, Carrollton, TX 75006 or sending an email to privacy@fastsigns.com.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
  • [the right not to be subject to a decision based solely on automated processing, including profiling which produces legal affects concerning you or similarly significantly affects you]

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/

 

Further information on your rights in relation to your personal data as an individual

The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:

You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

 

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

 

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.

We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

 

Your Right to Object to the Processing of Your Information for Certain Purposes

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to 2542 Highlander Way, Carrollton, TX 75006 or sending an email to privacy@fastsigns.com.

  • to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to privacy@fastsigns.com, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

For more information on how to object to our use of information collected from cookies and similar technologies, please see the section entitled How to accept or reject cookies in our cookies policy, which is available here: https://www.fsfastsigns.co.uk/cookie-policy/

 

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.

If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.

 

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

 

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by sending an email to enquiries@fastsigns.com.

 

California Do Not Track Disclosures

“Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit www.allaboutdnt.org

At this time, we do not respond to Do Not Track browser settings or signals. In addition, we use other technology that is standard to the internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to the website. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.For information on how to opt out from tracking technologies used on our website, see our cookies policy which is available here: https://www.fsfastsigns.co.uk/cookie-policy/

 

Copyright, credit and logo

This Privacy Policy is based on a General Data Protection Regulation (Regulation (EU) 2016/769) (GDPR) compliant template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.

 

Call Today! 01785 253140

FASTSIGNS International Inc
Unit 6A
Greyfriars Business Park
Frank Foley Way
Stafford
ST16 2ST
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